All ShoeShoeBags® products are covered against all defects in material and in workmanship (manufacturing defects, cf. Product liability law), upon presentation of the original invoice and if product was used as per instructions and under normal conditions, for a period of six (6) months following the original purchase date.
How to proceed
If the product displays signs of material or workmanship defects within six (6) months, please contact our customer service at the following email address: firstname.lastname@example.org.
In order to accelerate the process, we will ask you for the original invoice as well as a detailed description of the defect (with a picture if possible). Once all documents are received, we will contact you and present you with our best possible solutions which we hope will be to your satisfaction. We will assign and send you a return request reference number.
To keep your ShoeShoeBags® products looking their best and enjoy them as long as possible, we suggest following the instructions below :
- Do not dry-clean.
- Machine or hand wash cold.
- If applicable, wash with zippers open.
- Do not use fabric softener
- Do not use stain-removing products containing bleach. Some stain removers may damage the fabric.
- Rinse thoroughly.
- Do not tumble dry.
- Iron under medium heat while avoiding areas with metal components.
- Do not expose to excessive heat (fire, sun, air or base heater).
Our bags are made of vegetable tanned full-grain leather. Each skin is different. Variations in grain may be observed from one product to the other, as well as some natural unevenness due to the animal's life. These leathers will develop a patina over time.
For ideal protection, we recommend regular waterproofing.
You may clean your bag with a specialized cream and a soft cloth. Always test the product on a small and ideally discreet surface.
While in storage, we recommend stuffing your bag with paper and keeping it covered.